Important Privacy Notice

By using Protify services, websites, applications, forms, payment systems, messaging systems, emergency dispatch requests, phone calls, or communications, you acknowledge and agree to this Privacy Policy.

Protify may collect operational, technical, billing, service, property-related, and communication information necessary to provide services, improve operations, maintain security, comply with legal obligations, and protect Protify, its customers, technicians, and systems.

No Absolute Security Guarantee

While Protify uses commercially reasonable security measures, no internet transmission, payment platform, communication system, email system, cloud platform, mobile device, or digital storage solution can be guaranteed to be 100% secure or free from unauthorized access, cyberattacks, outages, technical failures, or data loss.

1. Information We Collect

Protify may collect personal, technical, operational, service-related, billing-related, and property-related information, including but not limited to:

Full name, phone number, email address, mailing address, and property address
Service requests, inspection details, repair history, maintenance history, and subscription selections
Photos, videos, notes, reports, estimates, invoices, technician observations, and uploaded documents
Device information, browser type, IP address, operating system, usage logs, cookies, analytics, and session activity
Payment-related information processed through third-party payment providers
Call recordings, messages, emails, and customer support communications where legally permitted

2. How Information Is Used

Protify may use collected information for operational, technical, business, legal, administrative, and security purposes.

Scheduling inspections, repairs, maintenance, or emergency dispatch services
Processing subscriptions, invoices, payments, refunds, and billing verification
Communicating with customers regarding appointments, estimates, updates, warranties, or service issues
Improving service quality, operations, customer experience, analytics, and internal systems
Detecting fraud, abuse, unauthorized activity, safety concerns, or security threats
Complying with legal obligations, court orders, investigations, or regulatory requirements

3. Information Sharing

Protify does not sell personal information for direct monetary profit. However, information may be shared where reasonably necessary to operate services, process payments, coordinate repairs, maintain systems, comply with legal obligations, or protect Protify and its customers.

Licensed technicians, contractors, subcontractors, vendors, or service coordinators
Payment processors, accounting systems, fraud-prevention providers, and financial institutions
Hosting providers, cloud platforms, analytics providers, and communication systems
Insurance companies, legal counsel, courts, law enforcement, or government agencies where legally required
Business successors in connection with a merger, acquisition, restructuring, or sale of assets

4. Cookies, Analytics & Tracking Technologies

Protify websites and systems may use cookies, pixels, analytics tools, session identifiers, device recognition technologies, and other tracking technologies.

Remember user preferences and login sessions
Analyze traffic, website performance, and service usage
Improve user experience and system reliability
Detect suspicious activity, spam, abuse, or unauthorized access attempts

Third-party platforms such as payment processors, analytics providers, advertising platforms, or embedded services may also use their own tracking technologies.

5. Payment Information

Protify does not directly store complete payment card information on Protify-controlled systems unless specifically required for billing operations. Payments may be processed through third-party payment providers such as Stripe or similar platforms.

Payment processors may independently collect and process billing information
Protify is not responsible for third-party payment platform outages or breaches
Customers remain responsible for maintaining accurate billing information

6. Data Retention

Protify may retain customer information, invoices, communications, reports, inspection notes, service records, photos, videos, and related operational data for as long as reasonably necessary for business operations, legal compliance, dispute resolution, fraud prevention, warranty documentation, tax obligations, and internal recordkeeping.

Some records may remain archived, backed up, or stored in secure systems even after account closure or service cancellation.

7. Security Measures

Protify uses commercially reasonable administrative, technical, organizational, and physical safeguards intended to protect information from unauthorized access, misuse, disclosure, alteration, or destruction.

Encryption technologies where applicable
Secure hosting and restricted administrative access
Password protection and internal access controls
Monitoring for suspicious or unauthorized activity

Despite these efforts, Protify cannot guarantee absolute security, uninterrupted availability, or complete protection against cyberattacks, technical failures, human error, telecommunications failures, or third-party system breaches.

8. Customer Rights & Requests

Depending on applicable law, customers may request access, correction, deletion, or limitation of certain personal information.

Request access to stored information
Request correction of inaccurate information
Request deletion where legally permitted
Opt out of marketing or promotional communications

Protify may deny requests where information must be retained for legal, billing, fraud-prevention, warranty, safety, or operational purposes.

9. Third-Party Services & External Links

Protify websites, applications, invoices, payment systems, or communications may contain links to third-party websites, services, payment processors, maps, cloud systems, social media platforms, or external applications.

Protify is not responsible for the privacy practices, security, content, availability, or operations of third-party systems. Customers use third-party services at their own risk.

10. Legal Compliance & Protection

Protify may preserve, monitor, review, disclose, or transfer information where reasonably necessary to:

Comply with legal obligations or investigations
Enforce Protify policies or agreements
Protect customer safety, technician safety, or business operations
Prevent fraud, abuse, security incidents, or unlawful activity

11. Policy Updates

Protify reserves the right to modify, update, revise, or replace this Privacy Policy at any time without prior notice. Updated policies become effective immediately upon posting.

Continued use of Protify services, websites, systems, subscriptions, applications, or communications constitutes acceptance of the updated Privacy Policy.

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