1. Information We Collect

Protify may collect personal, technical, operational, service-related, billing-related, and property-related information, including but not limited to:

• Full name, phone number, email address, mailing address, and property address
• Service requests, inspection details, repair history, maintenance history, and subscription selections
• Photos, videos, notes, reports, estimates, invoices, technician observations, and uploaded documents
• Device information, browser type, IP address, operating system, usage logs, cookies, analytics, and session activity
• Payment-related information processed through third-party payment providers
• Call recordings, messages, emails, and customer support communications where legally permitted

2. How Information Is Used

Protify may use collected information for operational, technical, business, legal, administrative, and security purposes.

• Scheduling inspections, repairs, maintenance, or emergency dispatch services
• Processing subscriptions, invoices, payments, refunds, and billing verification
• Communicating with customers regarding appointments, estimates, updates, warranties, or service issues
• Improving service quality, operations, customer experience, analytics, and internal systems
• Detecting fraud, abuse, unauthorized activity, safety concerns, or security threats
• Complying with legal obligations, court orders, investigations, or regulatory requirements

3. Information Sharing

Protify does not sell personal information for direct monetary profit. However, information may be shared where reasonably necessary to operate services, process payments, coordinate repairs, maintain systems, comply with legal obligations, or protect Protify and its customers.

• Licensed technicians, contractors, subcontractors, vendors, or service coordinators
• Payment processors, accounting systems, fraud-prevention providers, and financial institutions
• Hosting providers, cloud platforms, analytics providers, and communication systems
• Insurance companies, legal counsel, courts, law enforcement, or government agencies where legally required
• Business successors in connection with a merger, acquisition, restructuring, or sale of assets

4. Cookies, Analytics & Tracking Technologies

Protify websites and systems may use cookies, pixels, analytics tools, session identifiers, device recognition technologies, and other tracking technologies.

• Remember user preferences and login sessions
• Analyze traffic, website performance, and service usage
• Improve user experience and system reliability
• Detect suspicious activity, spam, abuse, or unauthorized access attempts

Third-party platforms such as payment processors, analytics providers, advertising platforms, or embedded services may also use their own tracking technologies.

5. Payment Information

Protify does not directly store complete payment card information on Protify-controlled systems unless specifically required for billing operations. Payments may be processed through third-party payment providers such as Stripe or similar platforms.

• Payment processors may independently collect and process billing information
• Protify is not responsible for third-party payment platform outages or breaches
• Customers remain responsible for maintaining accurate billing information

6. Data Retention

Protify may retain customer information, invoices, communications, reports, inspection notes, service records, photos, videos, and related operational data for as long as reasonably necessary for business operations, legal compliance, dispute resolution, fraud prevention, warranty documentation, tax obligations, and internal recordkeeping.

Some records may remain archived, backed up, or stored in secure systems even after account closure or service cancellation.

7. Security Measures

Protify uses commercially reasonable administrative, technical, organizational, and physical safeguards intended to protect information from unauthorized access, misuse, disclosure, alteration, or destruction.

• Encryption technologies where applicable
• Secure hosting and restricted administrative access
• Password protection and internal access controls
• Monitoring for suspicious or unauthorized activity

Despite these efforts, Protify cannot guarantee absolute security, uninterrupted availability, or complete protection against cyberattacks, technical failures, human error, telecommunications failures, or third-party system breaches.

8. Customer Rights & Requests

Depending on applicable law, customers may request access, correction, deletion, or limitation of certain personal information.

• Request access to stored information
• Request correction of inaccurate information
• Request deletion where legally permitted
• Opt out of marketing or promotional communications

Protify may deny requests where information must be retained for legal, billing, fraud-prevention, warranty, safety, or operational purposes.

9. Third-Party Services & External Links

Protify websites, applications, invoices, payment systems, or communications may contain links to third-party websites, services, payment processors, maps, cloud systems, social media platforms, or external applications.

Protify is not responsible for the privacy practices, security, content, availability, or operations of third-party systems. Customers use third-party services at their own risk.

10. Legal Compliance & Protection

Protify may preserve, monitor, review, disclose, or transfer information where reasonably necessary to:

• Comply with legal obligations or investigations
• Enforce Protify policies or agreements
• Protect customer safety, technician safety, or business operations
• Prevent fraud, abuse, security incidents, or unlawful activity

11. Policy Updates

Protify reserves the right to modify, update, revise, or replace this Privacy Policy at any time without prior notice. Updated policies become effective immediately upon posting.

Continued use of Protify services, websites, systems, subscriptions, applications, or communications constitutes acceptance of the updated Privacy Policy.